Technology Field Services
WISD Technology Services provides partnering districts with a full range of onsite and centrally- managed technology services. These include:
- Administrative leadership: IT leader, onsite staff management, strategic planning, contract management, vendor management
- Service Desk: Live support
- Desktop support
- Infrastructure Support
- Application support
Desktop support
- End user device support
- Training
- Mobile device management
- Presentation equipment
- Instructional Integration
Infrastructure
- Network Consulting
- Network Administration
- Network Maintenance
- Server Hosting
- Patch Management
- Filtering
Application Hosting
- PowerSchool
- New World
- Destiny
- Moodle
- Child Plus
- School Messenger
- CEO Imaging
- Meal Magic
- Registration Gateway
Data Services
- PowerSchool
- PowerSchool Special Programs
- Registration Gateway
- State Reporting
- Scripting and Connectors for Data Exchange
- Data Hub Integration
How does it work?
The District reaches out to the WISD Technology Services Department Supervisor or Chief Information Officer to discuss options for support. Each District contract is unique to the needs of that district. Some Districts are on an annual contract for full services, while others are customized for specific supports.
Contacting Technology for Support
For tech emergencies, please contact us at (734) 994-8100 x 1286.
If you are experiencing a technical problem, please navigate to the CSR Ticket Login Page and enter your WISD network username and password in the appropriate fields. After you login, create a ticket describing the problem. The tickets generated by the system send alerts to everyone in Technology, so we will see your ticket and respond.
Calling the Help Desk
We can be reached at (734) 994-8100 x 1286. The phones are manned M-F; 7:30 a.m. to 4 p.m. Voicemail is monitored 24/7.
Customers requesting support, who are not employees of WISD, should still call the Help Desk number. If we can help you, we will.